Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Absolute Solution Engineering Pte. Ltd. (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or contact us for plumbing and electrical services in Singapore.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name
• Phone number
• Email address
• Service address or location
• Details about plumbing or electrical issues

We may also collect limited technical information automatically such as IP address, browser type, device information, and pages visited to improve our website performance.

2. How We Use Your Information

Your information may be used for the following purposes:

• Responding to enquiries and service requests
• Providing plumbing and electrical services
• Preparing quotations and invoices
• Scheduling appointments and follow-ups
• Improving our services and website experience
• Complying with legal and regulatory requirements

3. Communication

If you contact us via phone, WhatsApp, email, or contact form, we may keep a record of the communication to assist you better and manage ongoing or future services.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only when necessary:

• With our technicians or subcontractors to complete the requested service
• With trusted service providers (hosting, analytics, payment processing)
• When required by law or regulatory authorities

5. Data Security

We take reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure. However, no online transmission is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to meet legal and business requirements.

7. Your Rights

You may request access, correction, or removal of your personal data by contacting us. Requests will be handled in accordance with applicable laws in Singapore (PDPA).

8. Cookies

Our website may use cookies or similar technologies to enhance user experience and analyse traffic. You can disable cookies in your browser settings if preferred.

9. Third-Party Links

Our website may contain links to third-party sites such as Google Maps or WhatsApp. We are not responsible for the privacy practices of those external websites.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: